Cleared where we can, with your own side and the building's side told apart in writing rather than argued about afterwards.
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In a house a blocked drain is one person's problem. In a city building it is a question before it is a problem.
A blockage inside your own fixtures and branch is yours. One in the common stack or the building's drainage is not, and the difference decides who arranges the work and who pays for it.
The most useful thing you can tell us on the phone is how many apartments are affected. One is a branch problem. Several at once is downstream of all of them, which puts it on the common side and changes who we need to speak to before we even arrive.
Either way we put the finding in writing, so a conversation with building management starts from evidence rather than from two people's opinions.


Then it is downstream of all of them, which puts it on the common side. Tell us that first and we will bring the right conversation as well as the right tools.
Your own fixtures and branch, or the common stack and the building's drainage.
Where the fault sits decides it, not which apartment happened to notice.
One is a branch problem. Several at once is downstream of all of them.
That single fact is the most useful thing anybody can tell us on the phone.
Anything beyond your own apartment needs somebody who can open common services.
Arranging that while we are on the way is what avoids a wasted attendance.
Which is reasonable and worth knowing before a date is agreed.
Emergencies are treated differently by most buildings.
Where the outcome depends on a conversation with management, a written finding is worth considerably more than a verbal account.
We provide one either way, including when the answer is that it is your side.
Fixed price agreed before anyone starts. These are indicative 2026 ranges, and establishing whose side the fault is on is included rather than billed as an extra.
Through an existing access point, cleared and flow tested before we leave.
Footage handed over, with what we find marked and located.
Where the line has hardened build-up rather than a soft blockage.
With building access arranged, and management kept informed.
Whose side it is on, in a form you can put to building management.

One or several. That places it on your side or the building's before anybody drives anywhere.

Who lets us in, and whether we need the riser open. It is the difference between working and waiting.

Through the existing access point, then run properly to confirm it is genuinely clear.

Whose side it is on, so any conversation with management starts from evidence.
Tell us how many apartments are affected and who lets us in. Those two answers get somebody working rather than waiting.
Call 1300 381 569
That is the first question and it is answered by where the fault sits rather than by whose apartment noticed it. A blockage inside your own fixtures and branch is yours. One in the common stack or the building's drainage is not. We establish which, in writing, so the conversation with management starts from a finding rather than an opinion.
That the fault is downstream of all of them, which puts it on the common side. One apartment slow is a branch problem; several at once is the building's. It is the single most useful thing you can tell us on the phone, because it changes who we need to speak to before we arrive.
Frequently, yes. Access to risers, meter rooms and common services is controlled, and a job that goes beyond your own apartment needs somebody who can open those. Sorting that while we are on the way is what stops a plumber standing in a lobby.
The building generally sets them for anything disruptive. That is not unreasonable and it is worth knowing before a date is agreed. Emergencies are different and most buildings treat them as such.
If it is only your fixture and nobody else is affected, usually not. A repeat in one branch is normally something structural or habitual on your side. We will say so plainly rather than letting you take an unwinnable case to management.
Rarely, and in a building they are worse than useless: they sit on the obstruction, generate heat, and anything that does move goes into a shared system. Tell us if one has gone down before we open anything.
A standard clear through an existing access point is $150 to $400. A camera inspection is $250 to $450 with the footage handed over. Jetting is $400 to $700. Establishing whether the fault is on your side or the building's, in writing, is included.
Tell us the building, how many apartments are affected, and who controls access. That is the whole brief.
Fixed price agreed first, access arranged in advance, and a written finding on whose side the fault is.
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